Can I put my spouse/child/parent/friend on the list?
No. This is a self-exclusion program and only the problem gambler can elect to place his or her name on the self-exclusion list.
How do I remove my name from the list?
Your name is removed only when the self-exclusion duration ends. There is no process to alter or rescind the self-exclusion. It is irrevocable and remains in effect for the entire time period elected. Your name will remain on the self-exclusion list until you complete the entire exclusion period, regardless of any change in personal circumstances.
What facilities will I be excluded from?
The state-wide self-exclusion includes all Class III Tribal Gaming Facilities in Arizona and includes the use of services of any Tribal Gaming Facility, such as restaurants, concerts, hotels, and conferences on the casino property.
Will I be excluded only from Arizona casinos?
Harrah’s/Caesars Entertainment has a policy that any person excluded from one of their casinos is excluded from all of their casinos, worldwide. Since Ak-Chin is a Harrah’s property, this means you will not be able to enter any casinos owned and/or operated by Harrah's or Caesars Entertainment anywhere. Once you exclude, Harrah's will send you a letter with a listing of their current properties.
How long does it take for the self-exclusion to go into effect?
When the properly executed self-exclusion form and picture are received in this office, it is usually processed the same day. The Tribes have direct access to the database system. You are not notified when the exclusion is received in this office or when it goes into effect. It is recommended that you consider yourself banned from all Arizona casinos as soon as the form has been mailed or call the office to confirm.
What if I violate my exclusion?
Once a self-excluded patron is identified in the gaming facility they will receive a consequence at the Tribal Gaming Office’s discretion, which may include the issuance of a citation and/or arrest and prosecution by Tribal or other authorities. A self-excluded person on the premises will be considered trespassing.
Will you notify me when the self-exclusion is over?
No expiration notices are sent to self-exclusion participants. Tribal Gaming Offices and casino personnel maintain a list of active self-exclusions. For questions regarding self-exclusion, please call 602-771-4263 and ask to speak to someone about self-exclusions. You may also email [email protected] or [email protected].
Can I extend my self-exclusion for another year?
Once your self-exclusion time period has expired, you may renew your self-exclusion for another one, five years, or ten years by sending in a new notarized self-exclusion form and providing a current picture.
Can I self-exclude in person?
- In-person self-exclusions are currently available Monday through Friday from 8:30 AM until 4:00 PM. Please note that you can choose to call and schedule an appointment, and we will assist you by walking you through the form and notarizing the self-exclusion for you, as well as taking your photo, all in the same day.
- Please do not let this time frame stop you from excluding yourself or receiving the help you may need, as we can be flexible and adjust if necessary.
- The Department is available to answer your questions and can be reached at 602-771-4263 or by email at [email protected] or [email protected]. The self-exclusion form is available on this website and can be mailed back to our office after being notarized. Color pictures can be emailed or attached to the form.
Remote Notary FAQ's & Steps
The remote online notary option is not for everyone. Users will need to be tech savvy. The remote notary option can only be used for individuals with a valid US State Driver's License or State ID. We are unable to use passports, green cards, visas, or other alternative forms of ID for the remote notary option. If this is your only form of ID you will need to find other means to have the form notarized.
Signer Requirements
1. You will be required to have a computer/tablet with a camera AND a cell phone with camera.
2. You will be required to answer a series of questions (pulled from a credit report) in order to verify your identity. You will also need to have your US State Driver's License or ID card at the time of the notary session as you will be prompted during the session to take a photo of the card front and back.
Steps to Request an online notary session for completing the self-exclusion paperwork.
1. You will need to submit your completed self-exclusion paperwork WITHOUT your signature or date and a clear photo of yourself (head and shoulders) to [email protected]
2. Once your completed paperwork is received, a staff member will contact you via email, to schedule the appointment within 1-3 business days. Same day remote notary sessions are not available.
3. When your scheduled session is ready to begin you will receive an email with a link to join the live online session and you will need to follow the prompts and links within the emails received. Please plan up to 15-20 minutes to complete the process. We are unable to walk an individual through the process. If we are unable to complete the on-line notary session you will need to get the form notarized in-person.
Please note that because these sessions are live online, if you have not initiated the session within 5 minutes of your scheduled time, you will need to contact the staff member to discuss rescheduling the appointment.