Online Customer Service and Alternatives
DPG offers access to its public information online that you might otherwise request in person. Our goal is to provide citizens with a more convenient and efficient means in which to interact with Arizona government. If at any time you choose not to proceed with a transaction offered online, your choice will in no way affect your ability to receive benefits or services another way. If you prefer to request information from us in person, you may still do so at our office.
Collection and Use of Information
We do not use "cookies" to gather information during your visit unless we are conducting a survey and need them to prevent duplicate results. The web server that hosts the DPG site does gather certain information about the visit automatically in a standard log file. This information never identifies you personally and consists of only the following items:
- The Internet domain (for example, "xcompany.com" if you use a private Internet access account, or "yourschool.edu" if you connect from a university's domain) from which you access the website;
- The IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access the website; and
- The date and time of your access.
We use this information to gather statistics about the amount of use the site receives. Again, we do not automatically record information about you as an individual. This information is not shared, sold, or otherwise disseminated by DPG.
Information You Provide
DPG does not provide any benefits or services to the public that require entry of personal information online, apart from an occasional and totally optional survey. Survey-related information will be treated in the same manner as any contact information you might otherwise volunteer (see "Contact Information" below for details).
Information Collected from Children
ADG and its consultants have taken several steps to safeguard the integrity of its computer systems and networks. These steps include, but are not limited to, individual authentication, the security of transmitted data, security monitoring, auditing, and encryption of information. Security methods and measures have been integrated into the design, implementation and day-to-day practices of the entire DPG website.
Other External Links Disclaimer
Neither the State of Arizona, nor any agency, officer, employee, or contractor of the State of Arizona warrants the accuracy, reliability, or timeliness of any information published by this system, nor endorses any content, viewpoints, products, or services linked from this system, and shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information. Portions of such information may be inaccurate or outdated. Any person or entity that relies on any information obtained from this system does so at his or her own risk.
Notifications to the Public
In the event of a security breach of personal information and after relevant law enforcement agencies have determined that notifications to the public will not impede a criminal investigation or threaten state and/or national security, DPG will notify its clients/recipients in the most expeditious manner possible (i.e., first class mail and/or email) that is in compliance with federal and state laws.
This policy may be updated or revised from time to time, so please check back periodically in order to receive notice of any substantive changes to the manner in which the information you disclose on this web site may be collected, used, or disseminated.
Email: [email protected]
Phone: (602) 542-8998
Fax: (602) 255-3883
Mail: Division of Problem Gambling
1110 W. Washington St., Suite 450
Phoenix, Arizona 85007
To the extent that you have provided personal information, DPG needs to maintain accurate information about you and your inquiries. You can contact DPG either at the email address or phone numbers provided above should you need to update or correct such personal information. DPG will make reasonable and prudent efforts to incorporate your changes as soon as possible.